Our Trade Policy
We love working with designers and others in the trade, and will make every effort to make life simple for you and for your clients. To this end, here is our policy regarding trade accounts and discounts with Birdsall & Co.
Trade verification requirements
All prospective trade partners must complete the form found on our website in order for their trade status to be verified. Trade pricing will only be extended to landscapers, builders, architects, and interior designers.
Trade pricing applies ONLY to outdoor fountains, containers, and outdoor furniture.
Trade pricing and discounts will not be divulged before the verification process is complete in order to protect the interests of our existing trade partners. All trade pricing and discounts are subject to change without advance notification. Changes will be reflected in the password-protected trade page on the Birdsall & Co. website, but may not always be the most recent update.
Trade pricing will only be applied to a purchase if the purchase is made directly by a verified trade partner with a company form of payment, not a personal method of payment. Customers cannot receive trade pricing if they pay directly and will not be notified of the trade discount. Verified companies cannot receive any discount or credit retroactively for purchases made by their clients directly. Birdsall & Co. will no longer maintain records of credits; all discounts will be reflected in the initial payment.
Picking up from the store
All trade professionals must notify the store about when they are planning to pick up merchandise from the store, and must provide a receipt at the time of pickup.
There is no guarantee that help will be available for you to load your products into a vehicle. Calling the store ahead of time to inquire about the availability of help does not guarantee the presence of help, but may help us accommodate the loading of your product. Any incident, including but not limited to, scratches or dents to vehicles while loading the fountain will not be the responsibility of Birdsall & Co.; the handling of heavy products and loading into vehicles is never without risk. Birdsall is not responsible for any damage done to the products when handled by a non-staff member during loading.
It is the responsibility of the trade partner to check the product before leaving the store and alert Birdsall staff to any quality concerns or discrepancies. Birdsall is not responsible for any damage or discrepancy once the product leaves the store.
All products must be picked up within one month of purchase or delivery. Products left over one month will be assessed a monthly storage fee that must be paid before the merchandise will be released.
Fountains may be sealed at the time of pickup, but Birdsall & Co. is not responsible for any leaks after the fountain leaves the store.
Thank you for helping us keep this program a valuable incentive for all trade professionals in the area!